DUNS #: 07-985-4198 | Cage Code: 7F5V0 | NAICS Codes: 611310, 611420

Administering Cisco Unified Communications Manager & Unity Connection

5 Days

Price: $3695

Course Schedule


Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators & networking professionals with an underst&ing of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, & configuration. This is an entry-level course that begins with the basic concepts of IP telephony & very quickly moves the learner forward into an underst&ing of system concepts: clustering, creation of phones & users, route plans, digit manipulation, media resources, & phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x.

The course is geared to individuals that will be using & managing the system & performing administration for Level 1 & Level 2 support. Level 1 support is geared toward supporting phone users & making moves, adds, & changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher & subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) & branch (BR), & an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, & configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, & networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.


After completing this course, students will be able to…

  • Describe the Cisco Unified Communications Manager network, service, & features
  • Underst& the importance of & configuration of redundancy & high availability in the enterprise network
  • Describe user configuration & the user web interface
  • Explain basic phone options & the use of BAT
  • Explain the route plan & on-net/off-net calling
  • Describe the various media resources, including conferencing & MOH
  • Describe the basic phone features & use of hunt groups
  • Explain the function of Cisco Unity Connection & the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features & options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, & reports that are available in Cisco Unity Connection


The primary audiences for this course are:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff

The secondary audience includes:

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) & Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


To fully benefit from this course, students should have the following prerequisite skills & knowledge:

  • Basic knowledge of IP & networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic underst&ing of fundamental terms & concepts of computer networking, including LANs, WANs, & IP switching & routing.
  • Basic knowledge of traditional PSTN operations & technologies, including PBX & voice-mail administration tasks
  • Basic underst&ing of Cisco Unified Communications Manager


Module 1: Introduction to IP Telephony 

Lesson 1: Exploring IP Telephony

  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements

Lesson 2: Describing Deployment Models

  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options

Lesson 3: Underst&ing Advanced Multisite Features 

  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager

  • Logging In to Cisco Unified CM Administration & Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration & the DRS
  •  Navigation Menu
  • Comm&-Line Interface

Lesson 2: Examining Basic Server Configuration

  • Server Configuration—Eliminating DNS Reliance
  •  Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration

  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups

Lesson 4: Configuring DRS Backup & Restore Procedures

  • DRS Backup Procedures
  •  DRS Restore Procedures

Module 3: User Administration

Lesson 1: Underst&ing User Configuration

  • Underst&ing User Management
  •  Configuring Users

Lesson 2: Using the User Web Pages

  • Underst&ing the User Web Pages
  •  Using the User Web Pages

Module 4: Exploring Phone Registration & Cisco Unified IP Phones    

Lesson 1: Configuring System Parameters

  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs & Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing

Lesson 2: Supporting Cisco Unified IP Phones

  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates

Lesson 3: Exploring Phone Registration & IP Phone Communications

  • Cisco Unified IP Phone Registration
  •  Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)

  • Overview of Cisco Unified Communications Manager BAT
  •  Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity 

  • Organizational Dial Plan
  • Trunks
  • Gateways

Lesson 2: Creating Route Plans

  • Dial Plan Overview
  • Route Pattern Overview
  •  Digit Collection
  • Call Routing

Module 6: Route Filters & Digit Manipulation

Lesson 1: Configuring Translation Patterns & Route Filters

  • Translation Patterns
  • The 9.@ Pattern
  •  Route Filters

Lesson 2: Implementing Digit Manipulation

  • Discard Digits Instruction
  • Transformation Masks
  •  Route Plan Report

Module 7: Class of Control

Lesson 1: Defining Class of Control

  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application

Lesson 2: Using Class of Control Features

  • Call Restriction
  • Time of Day Routing
  •  Traditional vs. Line/Device Approach

Module 8: Underst&ing Media Resources

Lesson 1: Defining Media Resources

  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator

Lesson 2: Exploring Media Resource Management

  • MRG Management
  • Configuring MRGs
  •  Configuring MRGLs

Module 9: Features & Services

Lesson 1: Describing Basic Features

  • Call Park
  • Call Pickup
  •  Cisco Call Back
  • Shared Lines with Barge & Privacy

Lesson 2: Exploring Hunt Groups

  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding

Lesson 3: Describing Phone Services

  • Cisco IP Phone Services
  •  Cisco Phone Services Configuration

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection

  • Underst&ing Cisco Unity Connection
  • Cisco Unity Connection Integration
  • Active-Active, High-Availability Deployment
  • Digital Networking Deployment Model

Lesson 2: Navigating Cisco Unity Connection

  • Accessing Cisco Unity Connection
  • Logging into Cisco Unity Connection Applications
  • Cisco Unified Serviceability & Cisco Unity Connection Serviceability
  • Cisco Unity Connection Administration
  • Port Configuration for Telephony Integration
  • General Configuration

Lesson 3: Underst&ing Call H&lers, Users, & Call Flow

  • Call Processing
  • Default Call H&lers
  • H&lers—Function & Purpose
  • Default Call H&ler Flow
  • Call H&ler Configuration
  • Incoming Call Flows
  • Cisco Unity Connection Incoming Call Flow
  • Message Retrieval
  • Incoming Call Processing Components
  • Call Routing—Direct or Forwarded
  • Call Routing—Direct
  • Call Routing—Forwarded
  • Configuration of Users
  • Implementation of Call Routing
  • Implementation of Call Routing—Direct
  • Implementation of Call Routing—Forwarded
  • Directory H&lers
  • Directory H&lers Configuration
  • Interview H&lers
  • Interview H&lers Configuration

Module 2: Configuration of Users & Contacts

Lesson 1: Explaining Users & Contacts

  • Underst&ing Users
  • Preparing to Configuring Users
  • Configuring Authentication Rules
  • Configuring CoS
  • Configuring Schedules & Holidays
  • Configuring User Templates
  • Configuring Users
  • Underst&ing Contacts
  • Configuring Contact

Lesson 2: Managing Multiple Users

  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using BAT
  • Reviewing Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan

  • Dial Plan Components
  •  Dial Plan Configuration

Lesson 2: Underst&ing User Features

  • Reviewing User Features

Lesson 3: Accessing Voice Messaging & User Features 

  • Accessing Voice Messaging
  • Phone View
  • Implementing Cisco Unity Connection VMO
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging

Lesson 4: Managing Distribution Lists

  • Distribution Lists—System Distribution Lists
  •  Distribution Lists—Private Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools & Reports

Lesson 1: Designing an Audiotext Application

  • Audiotext Application Design
  • Audiotext Application Configuration
  • Greeting Administrator
  • Greeting Administrator Configuration

Lesson 2: Using Cisco Unity Connection Tools & Reports

  • Using the Bulk Edit Feature
  • Using Task Management
  •  Cisco Unity Connection Reports

Lesson 3: Using the DRS

  • Disaster Recovery System
  • Configuring Backups
  •  Performing Restore Operations