DUNS #: 07-985-4198 | Cage Code: 7F5V0 | NAICS Codes: 611310, 611420

Implementing Cisco Emergency Responder

2 Days

Price: $2695

Course Schedule


Implementing Cisco Emergency Responder (ICER) is a 3 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.


  • E911 architecture and terminology
  • CER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system



  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course


  • Emergency Services Overview
  • 2Understanding E911
  • Emergency Call Routing Overview
  • Emergency Call Routing Terminology
  • Centralized Automatic Message Accounting (CAMA) Trunks
  • Mobility and E911 Requirements
  • CUCM-to-CER Call Routing
  • CUCM E911 Call Routing and Digit Manipulation
  • CER ERL Mapping
  • CER ELIN Digit Manipulation
  • PSAP Callback
  • Enhanced CUCM 911 Call Routing
  • CER Security Alerts