DUNS #: 07-985-4198 | Cage Code: 7F5V0 | NAICS Codes: 611310, 611420

ITIL Lifecycle Service Design (SD)

5 Days

Price: $2295

Course Schedule

Overview

This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITILĀ® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.


Objectives

  • Focus on the managerial and control aspects of the operational environment with regard to Service Design.
  • Educate IT Professionals in the value of IT Service Design.

Audience

  • CIOs, CTOs, Managers, Supervisory Staff
  • Team Leaders, Designers, Architects, Planners,
  • IT Consultants, IT Audit Managers and IT Security Managers.
  • Candidates looking to achieve credit towards the coveted ITIL Expert designation

Prerequisites

The candidate must hold (photocopy required) one of the following:

  • v3 ITILĀ® Foundation Certificate, or
  • v2-v3 Foundation Bridge Certificate

It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SD processes.


Outline

Introduction

  • Purpose and goals
  • Scope of Service Design
  • Doing it right the first time
  • Designing new and changed service
  • How Service Design creates business value

Service Design Principles

  • Identifying Service Requirements
  • Design Activities
  • Design Aspects
  • Service Design Package (SDP)
  • Designing Technology Architectures
  • Designing Processes

Service Design Processes

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Information Security Management
  • Supplier Management

Organizing Service Design

  • Roles appropriate within Service Design and Service Design-focused processes
  • Defining Service Design responsibilities
  • Aligning information security with business security
  • Managing suppliers to ensure quality and value for money

Exploring Technology and Implementation

  • Considerations
  • Requirements Engineering: requirement types, activities and techniques
  • Data and Information Management activities
  • Techniques within Application Management
  • Investigating Service Design requirements
  • Technology considerations for Service Design