DUNS #: 07-985-4198 | Cage Code: 7F5V0 | NAICS Codes: 611310, 611420

ITIL Lifecycle Service Transition (ST)

5 Days

Price: $2295

Course Schedule

Overview

This five-day Live Instructor Led course provides you with an intense and focused exploration of the new and updated topics in ITILĀ® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.


Objectives

  • Focus on the managerial and control aspects of the operational environment with regard to Service Transition.
  • Educate IT Professionals in the value of IT Service Transition.

Audience

  • CIOs, CTOs, Managers, Supervisory Staff
  • Team Leaders, Designers, Architects, Planners,
  • IT Consultants, IT Audit Managers and IT Security Managers.
  • Candidates looking to achieve credit towards the coveted ITIL Expert designation

Prerequisites

The candidate must hold (photocopy required) one of the following:

  • v3 ITILĀ® Foundation Certificate, or
  • v2-v3 Foundation Bridge Certificate

It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the ST processes.


Outline

Introduction

  • Purpose and goals
  • Linking Service Transition to other ITIL Lifecycle stages
  • How Service Transition creates business value
  • Service Transition principles: the concept of service and the role of utilities and warranties

Service Transition Principles

  • Examining services, their utilities and warranties
  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and reuse of processes/systems/other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of Service Transition requirements throughout the lifecycle

Service Transition Processes

  • Change Management
  • Service Asset and Configuration Management
  • Knowledge Management
  • Release and Deployment Management
  • Transition Planning & Support
  • Evaluation Process
  • Validation & Testing

Organizing Service Transition

  • Roles and responsibilities
  • Applying Service Transition to multiple circumstances
  • Identifying the organizational context

Exploring Technology and Implementation

  • Considerations
  • Defining technology and tool requirements
  • Analyzing the technology requirements for the elements of Service Transition
  • Supporting Service Transition through technology
  • Integrating Service Transition into the entire lifecycle
  • Matching technology to the organizational situation

Implementing and Improving Service Transition

  • Challenges facing Service Transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and key performance indicators (KPIs)
  • Estimating benefits and risks for new or changed services