DUNS #: 07-985-4198 | Cage Code: 7F5V0 | NAICS Codes: 611310, 611420

Managing Across the Lifecycle (MALC)

5 Days

Price: $2895

Course Schedule

Overview

This five-day Live Instructor Led Online course completes the ITIL® Capability and Lifecycle qualification programs, and leads to the ITIL® Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is the on the business, management, and supervisory objectives, purposes, processes, functions and activities of the Lifecycle.  Process/function interactions and interdependencies crucial to the successful completion of MALC.


Objectives

  • Focus on the knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices
  • Capstone course of ITIL Expert curriculum

Audience

The target audience for this course includes those who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners.


Prerequisites

  • The candidate must hold (photocopy required) one of the following: v3 ITIL® Foundation Certificate, or

v2-v3 Foundation Bridge Certificate

  • Candidates must have a minimum of 17 points (2 points for Foundation and 15 additional points from the Capability and/or Lifecycle courses). Proof required prior to course attendance.
  • The candidate should also have at least 2-4 years experience working within a Service Management capacity.

Outline

Introduction to ITSM Business and Managerial Issues

  • Relationship between Business and IT
  • Lifecycle positioning and transition

Management of Strategic Change

  • Value Creation Challenge
  • Critical success components to managing lifecycle risk
  • Business benefits
  • Planning and Defining scope
  • Resource and Capability planning
  • Controlling Quality
  • Strategic Influencing
  • Customer liaison

Risk Management

  • Challenges, CSFs and Risks to Service
  • Management
  • Sources of Risk

Managing the Planning and Implementation of IT Service Management

  • Service Strategy and Plan-Do- Check-Act
  • Policy considerations
  • Organizational Form and Design
  • Communication, Coordination and Control
  • Understanding Organizational Change
  • Organizational Maturity
  • Organizational Structure
  • Knowledge Management and Security of Information
  • Organizational Transition
  • Governance
  • Balance in Service Operations

Service Assessment

  • Value of Measuring and Monitoring
  • Value of benchmarking
  • Service Portfolio assessment across the lifecycle
  • Business Perspective and Improvements
  • Industry Guidance and Tool Strategies
  • COBIT
  • ISO/IEC 20000
  • CMMI
  • Service Management maturity