DUNS #: 07-985-4198 | Cage Code: 7F5V0 | NAICS Codes: 611310, 611420

Troubleshooting & Maintaining Cisco IP Networks 2.0

5 Days

Price: $3495

Course Schedule

Overview

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. This course is a component of the CCNP curriculum.
The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.


Objectives

Upon completing this course, the student will be able to meet these overall objectives:

Plan and document the most commonly performed maintenance functions in complex enterprise networks
Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
Practice maintenance procedures and fault resolution in switching-based environments
Practice maintenance procedures and fault resolution in routing-based environments
Practice maintenance procedures and fault resolution in a secure infrastructure
Troubleshoot and maintain integrated, complex enterprise networks


Audience

This course is intended for those engineers who are candidates for Cisco CCNP certifications as well as those who are candidates for Cisco CCIE Routing and Switching and CCIE certifications. Others who will benefit from this course are:

Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer; network operations center (NOC) technical support personnel, or help desk technicians.
Any individual involved in network operations and support.


Prerequisites

In addition to CCNA certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment. It is also recommended that the student have knowledge and experience with the implementation and verification of routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge.

Related Courses:

Implementing Cisco IP Routing (ROUTE) v1.0
Implementing Cisco Switched Networks (SWITCH) v1.0


Outline

Module 1: Planning Maintenance for Complex Networks

Lesson 1: Applying Maintenance Methodologies

Evaluate the models and methodologies that are commonly used for network maintenance and identify the benefits that these models bring to an organization
Select generalized maintenance models and planning tools that fit your organization
Lesson 2: Common Maintenance Processes and Procedures

Identify essential network maintenance tasks
Describe the advantages of scheduled maintenance
Evaluate the key decision factors that affect change control procedures in order to create procedures that fit the needs of your organization
Describe the essential elements of network documentation and their function
Plan for efficient disaster recovery
Describe the importance of network monitoring and performance measurement as an integral element of a proactive network maintenance strategy
Lesson 3: Network Maintenance Tools, Applications, and Resources

Identify, evaluate, and implement the elements of a basic network maintenance toolkit
Evaluate tools that support the documentation process and select the tools that are appropriate to your organization
Describe how configuration, software, and hardware resource management software can improve disaster recovery procedures
Describe how network monitoring software benefits the maintenance process
Analyze the metrics that could be used to measure network performance and the primary elements of the performance measurement process in order to create a performance measurement plan that is appropriate to your organization
Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks

Lesson 1: Applying Troubleshooting Methodologies

Identify the fundamental elements of a troubleshooting process
Describe the advantages of a structured network troubleshooting method
Evaluate and assess common troubleshooting approaches
Select a combination of troubleshooting methods that are appropriate to a specific troubleshooting scenario
Lesson 2: Planning and Implementing Troubleshooting Procedures

Identify the fundamental sub-processes of the generic troubleshooting process
Formulate correct problem definitions and assign responsibilities
Gather information in a structured manner
Interpret and analyze the gathered information
Isolate a problem through a process of elimination
Formulate a hypothesis and evaluate the necessary actions to take after you have formulated a hypothesis
Test a hypothesis and roll back if a hypothesis is not confirmed
Integrate a solution into the existing network
Lesson 3: Integrating Troubleshooting into the Network Maintenance Process

Evaluate the benefits gained by aligning troubleshooting procedures to network maintenance procedures
Create and update documentation as part of routine maintenance to support the troubleshooting process and routinely update documentation as part of the troubleshooting process to keep the documentation accurate and up-to-date.
Identify abnormal network behavior through the comparison of actual behavior to a baseline created as part of the network maintenance process
Implement communication processes that increase the effectiveness of the troubleshooting process
Implement change procedures that are flexible enough to support the changes that need to be made during troubleshooting, but also controlled enough so that changes are integrated into the standard maintenance and documentation procedures
Module 3: Maintenance and Troubleshooting Tools and Applications

Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software

Test network connectivity using Cisco IOS commands
Diagnose basic hardware-related problems
Lesson 2: Using Specialized Maintenance and Troubleshooting Tools

Identify tools and their underlying technologies to support the troubleshooting process
Enable SPAN and RSPAN to facilitate the use of packet sniffers
Configure routers and switches for communication with SNMP-based or NetFlow-based network management systems in order to facilitate the collection of device and traffic statistics that are part of a network baseline
Configure routers and switches to send SNMP traps to provide fault notification to SNMP-based network management systems
Module 4: Maintaining and Troubleshooting Campus Switching-Based Solutions

Lesson 1: Troubleshooting VLANs

Understand the process involved in switching a frame from a host in a VLAN to another host in the same VLAN across multiple switched hops
Analyze information gathered from switch data structures to verify proper operation of Layer 2 forwarding within a VLAN
Lesson 2: Troubleshooting Spanning Tree

Understand the steps that spanning tree goes through to attain a loop-free topology
Determine the spanning-tree topology using Cisco IOS commands
Recognize the symptoms of spanning-tree failures and remediate such failures
Understand the mechanisms involved in EtherChannel load balancing
Lesson 3: Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing

Utilize the information contained in the data structures used in the operation of multilayer switching to diagnose issues related to multilayer switching
Diagnose problems related to SVI and routed ports based on an understanding of the essential differences between these two types of Layer 3 interfaces on a multilayer switch
Lesson 4: Troubleshooting FHRPs

Understand the HSRP election process and packet forwarding via HSRP routers
Verify the operation of HSRP using Cisco IOS commands
Understand the similarities and major differences between HSRP, VRRP, and GLBP
Lesson 5: Troubleshooting Performance Problems on Switches

Use Cisco IOS commands to diagnose physical and data link layer problems on switch ports
Use Cisco IOS commands to analyze TCAM utilization on switches to determine the root cause of TCAM allocation failures
Lesson 6: References to Additional Campus Switching Technologies in E-Learning

Describe the content of the Troubleshooting Performance Problems on Switches e-learning module
Describe the content of the Troubleshooting Wireless Integration e-learning module
Describe the content of the Troubleshooting Voice over IP Integration e-learning module
Describe the content of the Troubleshooting Video Integration e-learning module
Understand the process of accessing and using e-learning content
Module 5: Maintaining and Troubleshooting Routing-Based Solutions

Lesson 1: Troubleshooting Network Layer Connectivity

Describe the processes involved in routing packets across multiple router hops from one host to another host in a different subnet
Analyze information gathered from a router’s routing table and FIB to verify the IP packet forwarding process
Verify the mapping of Layer 3 information to Layer 2 information to ensure that routed packets are correctly encapsulated and transmitted using the data link protocol of the egress interface
Lesson 2: Troubleshooting EIGRP

Apply your knowledge of EIGRP data structures to plan the gathering of necessary information as part of a structured approach to troubleshooting EIGRP routing problems
Apply your knowledge of the processes that EIGRP uses to exchange routing information to interpret and analyze the information that is gathered during an EIGRP troubleshooting process
Use Cisco IOS commands to gather information from the EIGRP data structures and track the flow of EIGRP routing information to troubleshoot EIGRP operation
Lesson 3: Troubleshooting OSPF

Apply your knowledge of OSPF data structures to plan the gathering of necessary information as part of a structured approach to troubleshooting OSPF routing problems
Apply your knowledge of the processes that OSPF uses to exchange network topology information within an area, to interpret and analyze the information that is gathered during an OSPF troubleshooting process
Apply your knowledge of the processes that OSPF uses to exchange network topology information between areas, to interpret and analyze the information that is gathered during an OSPF troubleshooting process
Use Cisco IOS commands to gather information from the OSPF data structures and track the flow of OSPF routing information to troubleshoot OSPF operation
Lesson 4: Troubleshooting Route Redistribution

Describe the data structures and processes involved in route redistribution
Verify the correct operation of a route redistribution process
Lesson 5: Troubleshooting BGP

Apply your knowledge of BGP data structures to plan the gathering of necessary information as part of a structured approach to troubleshooting BGP routing problems
Apply your knowledge of the processes that BGP uses to exchange routing information to interpret and analyze the information that is gathered during a BGP troubleshooting process
Use Cisco IOS commands to gather information from the BGP data structures and track the flow of BGP routing information in order to troubleshoot BGP operation
Lesson 6: Troubleshooting Performance Problems on Routers

Use the IOS tools to analyze CPU usage to determine the root cause of high CPU usage on a router
Use the IOS tools to analyze packet forwarding through a router
Use the IOS tools to analyze memory usage to troubleshoot router performance problems
Lesson 7: References to Additional Troubleshooting on NAT and DHCP in E-Learning

Describe the content of the Troubleshooting NAT and PAT e-learning module
Describe the content of the Troubleshooting DHCP e-learning module
Describe the content of the Troubleshooting IPv6, OSPFv3, and RIPng e-learning module
Understand the process of accessing and using e-learning content
Module 6: Maintaining and Troubleshooting Network Security Solutions

Lesson 1: Troubleshooting Security Features

Describe the impact of security features on network troubleshooting
Network and Device Security
Lesson 2: Security Features Review

Diagnose and resolve transport layer problems in a structured manner
Verify the operation of Cisco IOS Firewall stateful packet inspection
Diagnose and resolve problems related to the use of AAA on routers and switches
Lesson 3: References to Additional Security Troubleshooting in E-Learning

Describe the content of the Troubleshooting Network Applications Services e-learning module
Describe the content of the Troubleshooting Branch Office and Remote Worker Problems e-learning module
Understand the process of accessing and using e-learning content
Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

Lesson 1: Troubleshooting Complex Environments

List the primary lessons learned about network maintenance and troubleshooting tasks during previous labs
Initiate Lab 7-1, Troubleshooting Complex Environments. in order to practice troubleshooting in a complex environment and be assessed on