Computer Service Technician Certification

Training in Phoenix Arizona

The Computer Service Technician (CST) program is for students looking to take their first step into the Information Technology support field. This program combines traditional in-classroom learning experiences with e-Learning self-paced training and practice tests to prepare for Computer Service Technician CompTIA and Microsoft certification exams.

Students will acquire technical knowledge and expertise that will prepare them to become Microsoft Certified Professional (MCP), Microsoft Desktop Support Technician (MCDST) and CompTIA A+ certified. Master exam prep tests are included for students to demonstrate their skills before taking certification exams.

• CompTIA A+ Essentials
• CompTIA A+ Technician
• Microsoft Desktop Support Technician (MCDST)
• CompTIA Network +

The need for fully trained, professional computer service and support technicians that are able to configure, troubleshoot, and support today’s complex PC-based computing systems confidently and expertly is quickly evolving. This need is being driven by the rapid evolution in the power and complexity of PC hardware and software applications, as well as by the accelerating movement from stand-alone PC’s to highly-integrated networks.

This practical program provides extensive hands-on instructor-led computer training with PC hardware, operating systems, and networks needed to keep PC based system operational and functioning at peak efficiency.
Graduates of this program have the knowledge, attitudes, skills and habits needed to guide and implement the systematic enhancement of PC-based systems as the technology continues to evolve.

CompTIA A+ certification

The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.

CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993.

The CompTIA A+ certification exam has three separate tracks. The CompTIA A+ Essentials test, exam code 220-601, is required for each first-time applicant. All applicants then choose a test to align with one of these three designations. Candidates looking to bring their CompTIA A+ credential up to date need only to take one of the three tests below.

A+ and Network+ Certificates

In order to stay competitive, many technicians enhance their credentials by obtaining A+ Certification.  This light of technological innovation and the rapid increase in demand for top-notch PC technicians, just being good at your job is not enough anymore.

In order to stay competitive, many technicians enhance their credentials by obtaining A+ Certification, which requires passage of a core exam and one of two modules. A+ Certification is a nationally-recognized, industry-wide standard that certifies the competency of service technicians and other individuals in the microcomputer industry. Independent technicians with this certification gain immediate credibility and a
competitive edge.

Network+ Certificates

The Network+ Certification is the industry standard for Network Technicians. As PC and network
technologies continue to merge, dual certification in both A+ and Network+ will become a requirement for success. The Computer Service Technician program will prepare you for BOTH certifications.

IT Technician: For applicants intending to work in a mobile or corporate technical environment with a high level of face-to-face client interaction. Potential job roles include IT administrator, PC technician, and Field Service Technician, as well as non-technical jobs that require understanding of computer repair issues. The exam code is 220-602.

Remote Support Technician: For applicants intending to work in a remote-based environment where client interaction, client training, operating system and connectivity issues are emphasized. Potential job roles include Remote Support Technician, Help Desk Technician and Call Center Technician. The exam code is 220-603.

Depot Technician: For applicants intending to work in environments where hardware-related activities are emphasized. Potential job roles include Depot Technician and Bench Technician. The exam code is 220-604.

Microsoft Desktop Support Technician (MCDST)

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.

Build your expertise and advance your career. By earning a Microsoft Certification, you gain advanced, market-relevant skills that employers recognize and respect as well as opportunities to connect with a global community of other certified professionals. Additionally, certification provides you with access to exclusive Microsoft resources and benefits, such as the MCP member Web site, career-building tools, and training. Explore the benefits of certification—and start your journey to attaining your ideal career.

"Because I'm certified, I stand out with employers. They see me as the person who is very ambitious, who loves to do what he does. And that's true. I'm that person!"

– Sven Vanoirbeek, Limburg, Belgium

Forty-three percent of survey respondents report salary increases as a result of Microsoft Certification."

– Redmond magazine 2006 survey of Microsoft IT professionals compensation

Once you become certified, you gain access to resources available only to Microsoft Certified Professionals (MCPs), including:

http://www.microsoft.com/learning/en/us/certification/mcdst.aspx

Licensed school on AZ HEAT

Contact us now!  602-266-1500

Instructor led & Interactive e-learning

The Computer Service Technician training program in Phoenix Arizona blends a combination of instructor led classroom training and video-based e-learning to give students the best opportunity to pass certification exams. The instructor to student ratio will never exceed 1 to 12 for classes and labs so individualized attention is ensured.

Flexible start dates, convenient class times

The Computer Service Technician training program in Phoenix Arizona is offered with on-going and variable start dates. Students will attend Official Microsoft and CompTIA A+ instructor led classes along with additional self-paced e-learning to fortify their learning.

Location: Phoenix Arizona, online options available

Program Goals:

Completion of both classroom and e-Learning course materials and completion of A+ Hardware, A+ Operating Systems, or Network + or Microsoft Certified Desktop Support Technician (MCDST) leading to Microsoft Certified Professional (MCP).

Potential Career Fields/Areas for Computer Service Technician Certification:

Information Technology, Desktop Support Help Desk, Computer Repair

Employment of those who repair computers is expected to grow much faster than the average for all occupations. Demand for computer technicians will increase as the amount of computer equipment increases—organizations throughout the economy should continue to automate in search of greater productivity and improved service. The development of new computer applications and lower computer prices will also spur demand. More technicians will be
needed to install, maintain, and repair these machines.

 Typical starting salaries range between $16,000 and $23,000 per year. Fully trained service technicians are paid average yearly salaries of approximately $30,000. Those who advance into high supervisory or a management position, operate their own businesses, or enter major sales and service positions may earn upward of $48,000 per year or more.

Job Titles:

• Computer Service Technician
• Computer Support Specialist
• Service Support Specialist
• Service Engineer
• Help Desk Specialist
• Field Service Engineer
• Field Service Technician
• Communications Technician
• LAN Support Specialist
• Network Technician
• Network Installer

Clock Hours: 220

Prerequisites:

Basic experience in Windows, HS diploma, GED, ATB, and 24 words per minute typing ability.

By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.