Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft® Office Outlook® to handle the messages and meeting invitations sent among employees.

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

This course is the first in a series of two Microsoft® Office Outlook® 2016 courses. It will provide you with the basic skills you need to start using Outlook 2016 to manage your email communications, contact information, calendar events, tasks, and notes.

You can also use this course to prepare for the Microsoft Office Specialist (MOS) Certification exams for Microsoft Outlook 2016.


In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail.

You will:

  • Navigate Outlook 2016 to read and respond to email.
  • Use the Address Book, and format and spell check new messages.
  • Attach files and insert illustrations to messages.
  • Customize read and response options.
  • Use flags, categories, and folders to organize messages.
  • Create and work with Contacts.
  • Create appointments and schedule meetings in Calendar.
  • Create and work with Tasks and Notes.


This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar appointments, contact information, and other communication tasks. In addition to creating and sending email, this course will introduce you to organizing your mail, working with attachments, formatting message text, scheduling meetings, and responding to meeting invitations.


To ensure your success in this course you should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders is recommended. You can obtain this level of skill and knowledge by taking either one of the following Logical Operations courses, or any similar course in general Microsoft Windows skills:

  • Using Microsoft® Windows® 10
  • Microsoft® Windows® 10: Transition from Windows® 7


Lesson 1: Organizing Messages

Topic A: Mark Messages

– Mark as Unread/Read

– Color Categories

– Marking and Categorizing Messages

– Flag for Follow Up

– Follow Up Flag Options

– Using Flags to Manage Messages

– The Ignore Conversation Command

– Clean Up Commands

– How to Mark and Manage Messages

– Ignoring and Cleaning Up Messages

Topic B: Organize Messages Using Folders

– Default Email Folders

– Email Folders on the Server

– Personal Folders

– How to Organize Messages in Folders

– Organizing Messages in Folders

Lesson 2: Managing Your Contacts

Topic A: Create and Edit Contacts

– Contacts

– The Contacts View

– The Contact Form

– Secondary Address Books

– How to Create and Edit Contacts

– Creating Contacts

– Editing Contacts

– Creating a Contact Group

Topic B: View and Print Contacts

– Electronic Business Cards

– Contact Views

– Sort Options

– Viewing Contacts

– The Search Contacts Feature

– People Peek Search

– Searching Contacts

– Print Styles

– How to Work with Contacts

– How to Print Contacts

– Printing Your Contacts

Lesson 3: Working with the Calendar

Topic A: View the Calendar

– Calendar

– Types of Calendar Entries

– Calendar Grid Arrangement Options

– Calendar Layout Options

– The Daily Task List

– How to Customize Your Calendar Views

– Customizing Your Calendar View

– The Weather Bar

– Adding Locations to the Weather Bar

Topic B: Create Appointments

– The Appointment Form

– Reminders

– The Show As Options

– The Private Option

– How to Manage Appointments

– Creating an Appointment

Topic C: Schedule Meetings

– The Meeting Scheduling Process

– The Meeting Form

– The Room Finder Pane

– The Scheduling Assistant

– Recurring Meetings

– How to Manage Meetings

– Creating New Meeting Requests

– Share Meeting Notes Using OneNote

– How to Share Meeting Notes Using OneNote

– Meeting Response Options

– Accepting and Declining Meeting Requests

– Proposing a New Time for a Meeting

Topic D: Print the Calendar

– Calendar Print Styles

– How to Print Your Calendar

– Printing Your Calendar

Lesson 4: Working with Tasks and Notes

Topic A: Create Tasks

– Tasks

– Task Form

– Task Views

– Task Options

– How to Create Tasks

– Creating a Recurring Task

Topic B: Create Notes

– Notes

– Note Views

– How to Manage Notes

– Creating and Modifying Notes